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We Keep You Informed Every Step Of The Way!


Moving house can be a stressful experience. Using your PropertyFile account you can stay informed from the application stage right the way through to when you move. We let you know important events such as your referencing status, when inspections are booked. You can also find out move in and move out appointment dates and times. When using our mobile application these alerts can be pushed to you so that you are updated immediately. No more lost emails or unexpected inspections.

Report Mainenance Issues & Track Progress

By using our maintenance issue reporting tool you will be safe in the knowledge that we have received it. No more chasing or calls to find out what is happening. A well reported issue is significantly more likely to be resolved quicker. Give photos to help the agent understand the problem. Get help and advice on common issues not covered by the Occupation Contract. As the work progresses we keep you informed. You can use the messaging system to keep us updated of any extra details. Reporting issues properly ensures you don’t incur costs from unreported issues becoming worse and causing more damage that you may become liable for.

Find All Your Tenancy Details In One Place

With your PropertyFile account you stay in control and informed about all the relevant details of your tenancy. Use it to double check key dates, find out how much you owe on move in, and check your rent has been received. You can also download key documents that we share with you such as your occupation contract. Managing your tenancy has never been so easy.

Contract Holder Fees (formally known as Tenant Fees)

  • A Holding Deposit, equal to one week’s rent, is payable upon completion of your signed application form
  • Successful application – Any Holding Deposit will be offset against the first month’s rent with the agreement of the payee and additional Occupiers
  • Additional fees payable in accordance with The Tenant Fee Act 2019:
  • A draft example of our Occupation Contract will be offered to you whereby all charges applicable are detailed.
  • Default: Late Rent: Charged at 4% above the Bank of England base rate for each day payment remains outstanding
    Contract Variation: Administration Charge: £50.00
    Early release from Contract: Set at a minimum of £500.00 inclusive of VAT
A deposit equal to five week’s rent. The deposit plus one month’s rent (minus any monies already held on account) is payable once the application has passed and before the Tenancy begins – These monies cannot be paid until the Occupation Contract has been signed.
This is a date agreeable by all parties at which they will commit to signing the Licence (Occupation Contract) ahead of any Tenancy commencing. Failure to meet this deadline may result in you losing any Holding Deposit paid.
A deposit replacement scheme where available to Contract Holders replace the need for a five week deposit. Additional fees payable in accordance with The Tenant Fees Act 2019.
McHattons are members of The Property Redress Scheme.

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